Tidio

Tidio Product Details

Tidio offers a unified platform combining live chat, a help desk, chatbot workflows and an AI agent, Lyro, enabling businesses to engage visitors in real time, automate routine support tasks and deliver trusted, human-assisted customer service. Its live chat solution allows teams to respond instantly to website visitors, social messages and email, while the help desk organizes tickets, assigns agents and tracks performance across channels. Through chatbot automation (Flows), common questions can be answered, leads captured and routine workflows managed without human intervention. At the core of the platform is its AI customer service agent, Lyro. The AI agent uses your business’s interactions, knowledge base, and website content to deliver accurate, grounded responses. It can also seamlessly hand over conversations to human operators when needed, ensuring reliability, trustworthiness and brand-consistent service. Tidio includes: 1 Real-time live chat widget on website, Instagram, Facebook Messenger, WhatsApp and email. 2 Shared inbox / help desk ticketing for support teams to manage all channels from one place. 3 Chatbot/automation flows (trigger-based workflows) to deflect routine enquiries, recover carts, qualify leads and automate onboarding. 4 AI agent, Lyro, trained on your own content (knowledge base, tickets, and more) to deliver natural-language responses, support multiple languages (45+), and escalate to human agents when necessary. 5 Visitor tracking and proactive chat invitations based on behavior and page context. 6 Lead generation capabilities such as pre-chat surveys, contact capture and automatic notifications to sales. 7 Integrations and API support to connect with CRMs (Salesforce, HubSpot, Microsoft Dynamics, Zendesk), e-commerce platforms (Shopify, WooCommerce etc.), webhooks and external data sources (for order/account information) via OpenAPI. 8 File and media sharing within chat (images, video, documents). 9 Analytics and reporting (chat volume, agent productivity, resolution rates, CSAT surveys). 10 Customizable branding, roles & departments (advanced features available on higher tiers). 11 Multilingual support — AI and chat can converse in 45+ languages. 12 Secure data handling and enterprise-grade model (Lyro uses Claude/Anthropic AI) with best practices for privacy and reliability. Free plan, $0/month: Core live chat, help desk, and chatbot tools with starter limits. Starter plan, $24.17/month: For small businesses improving customer satisfaction with live chat and basic automation. Growth plan, $49.17/month: For teams focused on service excellence, with higher limits, advanced automation, and analytics. Plus plan, $749/month: For larger businesses needing expanded capacity, more integrations, and premium support. Premium plan, $2,999/month: For complex organizations requiring enterprise performance, unlimited conversations, and full customization.