Intercom Fin

Intercom Fin Product Details

Intercom Fin by Intercom R&D Unlimited Company is a purpose‑built AI chatbot platform designed to resolve customer and employee requests with a blend of retrieval‑augmented answers, intent routing, and safe escalation. It ingests knowledge from sites, help centers, and files; detects user intent; and uses policies and fallbacks to keep responses on‑brand. Omnichannel connectors deploy the bot across web, mobile, WhatsApp, Messenger, and email. Workflows let you authenticate users, fetch orders or tickets, and write updates back to CRMs, help desks, or data services through APIs and webhooks. Analytics expose containment, CSAT, and topic hotspots so you can iterate quickly. Security features PII redaction, RBAC, and audit logs help with compliance. Implementation best practice: start with one high‑volume intent, enable human handoff from day one, and refine prompts and knowledge weekly using real transcripts.